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CLIENT INFORMATION

IT Services Rate Card

Current support rates and billing terms for Fortify Technology Solutions.

Last Updated: April 30, 2026

STANDARD SUPPORT RATES

Business Hours

Business hours are Monday–Friday, 8:00 AM – 5:00 PM, excluding holidays.

MANAGED SERVICES CLIENTS$150/hour
  • Billed in 15-minute increments
  • Priority response based on service level agreement
NON-CONTRACT CLIENTS$225/hour
  • Subject to minimum billing requirements below
  • Service provided on a best-effort basis with no guaranteed response times

AFTER-HOURS & HOLIDAY RATES

Support outside standard business hours.

AFTER HOURS1.5×

Standard hourly rate.

ONSITE & REMOTE SUPPORT

Minimums and billing increments.

ServiceManaged ServicesNon-Contract
Onsite Support1-hour minimum; additional time in 15-minute increments2-hour minimum; additional time in 30-minute increments
Remote Support$150/hour; 15-minute increments; priority response based on service level$225/hour; 1-hour minimum; additional time in 15-minute increments; best-effort service

Managed services may be included or discounted when explicitly defined in a service agreement or addendum.

BILLING & SERVICE TERMS

How support time is billed.

  • All support time is tracked and billed from the start of work through resolution, including troubleshooting, remediation and documentation.
  • Rates apply unless otherwise defined in a service agreement or addendum.
  • By requesting or authorizing services, clients agree to Fortify Technology Solutions’ current Rate Card and applicable Terms of Service.

NEED SUPPORT?

Start with the Fortify Support Center.

For remote assistance, our Remote Support link launches Splashtop SOS.